RC Wallet Privacy Policy

1. Introduction

1.1 Ray's Capital LTD VU (”We", "our" or "us"), safeguarding your privacy is of paramount importance. This Privacy Policy outlines our practices for collecting, using, disclosing, transferring, and storing your personal information. We encourage you to carefully review this policy to understand how we handle your data. Should you have any inquiries, please do not hesitate to contact us.

1.2 This Privacy Policy details your rights regarding the collection, use, storage, sharing, and protection of your personal information.

1.3 We and its affiliates (as applicable) will be the controller of your personal data. We retain personal data for periods consistent with legal requirements and business necessities. Specific retention periods may vary depending on the nature of the data and the purpose of processing. For inquiries regarding this policy or our data protection practices, please contact our Help Center at support@rc-wallet.io.

1.4 By voluntarily providing your personal data to sign up for, access, or use any products, services, content, features, technologies, or functions offered by us, you accept this Privacy Policy and consent to the collection, use, and disclosure of your personal data. We reserve the right to amend this Privacy Policy at any time and for any reason we deem appropriate. Any such amendment shall become effective upon notice to you by email, website posting, app notification, telephone (including SMS), or other means of communication.

You are advised to review this Privacy Policy, available on our website, periodically for any updates or changes that may affect you. Unless you object to the amendments by notifying us in writing of your intention to terminate your membership or agreement within five (5) days from the date of notice of the amendment, your continued use of RC Wallet and related services shall be deemed as your acceptance of the amendments.

2. Collection of Your Information

2.1 When you use RC Wallet or our related services, we collect information sent to our operating systems by your computer, mobile phone, or other access device. The information sent to us may include data on the pages you access, your computer's IP address, device identifiers, the type of operating system you are using, your location, mobile network information, standard web log data, and other related information. RC Wallet's web log and application data may include the browser type and/or mobile devices you are using, and traffic to and from the application and/or RC Wallet. We also collect information about your transactions and activities when you use RC Wallet or our related services.

2.2 In addition, when you use RC Wallet or our related services, we may collect the following types of information:

Contact information, such as your name, address, mobile number, email, and other similar information.
Detailed personal information, such as your date of birth, national ID number, or other identification details.

2.3 To enhance our services and ensure compliance with legal obligations, we may obtain information about you from reputable third-party sources.

2.4 You may choose to grant us access to personal information held by third-party social media platforms (e.g., Facebook and Twitter). The specific information we receive depends on the platform and your privacy settings. By linking a third-party account to your RC Wallet and authorizing access, you consent to our collection, storage, and use of that information in accordance with this Privacy Policy.

2.5 To protect you and our services from fraud and misuse, we may collect information about your interactions with us. This may involve evaluating your computer, mobile phone, or other access devices to identify any malicious software or suspicious activity.

2.6 We may also collect additional information from you through various channels, such as interactions with our customer support team, responses to surveys, or engagement with other websites and services we offer.

3. How Cookies are Used

3.1 When you access RC Wallet or related services, we (including companies we work with) may place small data files on your computer or other devices. These data files may include cookies, pixel tags, cache, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We will use these technologies to:

User Recognition – To identify you when you access our services.
Service Customization – To tailor our services, content, and advertisements to your preferences.
Performance Measurement – To evaluate the success of our marketing and promotional campaigns.
Security Enhancement – To help prevent unauthorized access to your account.
Mitigate Risk and Prevent Fraud – To detect and prevent fraudulent activities.
Trust and Safety – To maintain a secure and reliable platform for all users.

3.2 We use both session and persistent Cookies:

Session Cookies – These expire and no longer have any effect when you log out of your account or close your browser or the application on your mobile device.
Persistent Cookies – These remain on your browser or application until you delete them or they expire.

3.3 We encode our Cookies so that we can interpret the information stored in them. You are free to decline Cookies if your browser or browser add-on permits. However, doing so may interfere with your use of our website and our related services. Please refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

3.4 You may encounter our Cookies or pixel tags on websites or mobile applications that we do not control. For example, if you view a web page or link created by a third party or use an application developed by a third party, there may be a Cookie or pixel tag placed by that web page or application. Likewise, these third parties may place their own Cookies or pixel tags that are not subject to our control. This Privacy Policy does not cover the use of such third-party Cookies or pixel tags.

4. Protection and Storage of Personal Information

4.1 In this Privacy Policy, "personal information" refers to any data that can be associated with an identified or identifiable individual person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

4.2 Your personal information is stored and processed on our servers located in various regions where our facilities are situated. We implement robust physical, technical, and administrative security measures to protect your data from loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we employ include:

Network Security – Firewalls and intrusion detection systems to protect against unauthorized access.
Data Encryption – Encryption of data both in transit and at rest to safeguard sensitive information.
Physical Security – Controlled physical access to our data centers to prevent unauthorized entry.
Strict Information Access Authorization – Controls to limit access to personal information to authorized personnel only.

We maintain these safeguards through compliance and certification to industry and regulatory standards, verified by internal audits and independent third-party assessments.

5. Use of Collected Personal Information

5.1 Purposes of Data Processing: We collect and process your personal information primarily to provide you with a secure, efficient, and personalized experience when you use RC Wallet. Your information may be used for the following purposes:

Service Provision and Support – To deliver RC Wallet and related services, and to provide customer support.
Transaction Processing – To process your transactions and send you notifications regarding your transaction activity.
Dispute Resolution and Account Management – To resolve disputes, collect fees, and troubleshoot technical or account-related issues.
Fraud Prevention and Security – To prevent potentially prohibited or illegal activities, and to enforce our Terms and Conditions, ensuring the security of our platform.
Service Improvement and Personalization – To customize, measure, and improve RC Wallet and related services, including the content, layout, and functionality of our websites and applications.
Marketing and Communications – To deliver targeted marketing communications, service updates, and promotional offers based on your communication preferences, where you have provided consent or where otherwise permitted by law.
Communication – To contact you via telephone, voice call, SMS, or email, as authorized by the RC Wallet Terms and Conditions and in accordance with applicable laws.
Verification and Accuracy – To compare information for accuracy and verify it with reputable third-party sources, where necessary for legal compliance or service provision.

6. Marketing and Promotion

6.1 Data Sharing for Marketing: We will not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent. We may, however, aggregate and analyze your data, along with information from other sources, to enhance and personalize RC Wallet and related services, content, and advertising.

6.2 Direct Marketing Communications: We may contact you via telephone or SMS to the mobile phone number you have provided, for marketing or promotional purposes, where you have provided consent.

6.3 Marketing Preferences: If you do not wish to receive marketing communications or participate in ad-customization programs, you may opt out of such communications at any time by contacting us at support@rc-wallet.io.

7. Sharing of Personal Information with Third Parties

7.1 We may share your personal information with the following categories of third parties:

Transaction Counterparties – To facilitate your payments and other transactions, we may share necessary personal information with the individuals or entities involved in those transactions. This may include your contact details, registration date, and transaction history.
Third-Party Service Integration – When you utilize third-party services to access or use RC Wallet and related services, information may be shared with those third parties. These third parties shall not use this information for any purpose other than to enable RC Wallet and related services, unless you have agreed otherwise.
Subsidiaries and Affiliates – To provide joint content, products, and services (such as registration, transactions, and customer support), to detect and prevent potentially illegal activities and policy violations, and to inform decisions about our products, services, and communications. Our subsidiaries and affiliates will only use your information for marketing purposes if you have expressly requested their services.
Service Providers – To engage contracted service providers who assist with our business operations, including fraud prevention, bill collection, marketing, and technology services. These service providers are contractually obligated to use your information solely for the purposes of providing services to us and not for their own benefit.
Financial Institutions – To partner with financial institutions to jointly create and offer products. These financial institutions may only use your information for marketing RC Wallet-related products unless you have given consent for other uses.
Credit Bureaus and Collection Agencies – To report account information to credit bureaus and collection agencies, as permitted by law.
Merger or Acquisition Partners – In the event of a merger or acquisition, we will require the resulting entity to adhere to this Privacy Policy with respect to your personal information. You will be notified in advance if your personal information is to be used in a manner inconsistent with this policy.
Legal and Regulatory Compliance – To comply with subpoenas, court orders, or other legal processes or requirements applicable to us or our affiliates; to comply with applicable laws and regulations; or when we believe that disclosure is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms and Conditions.
Other Third Parties – To share your information with other third parties with your consent or at your direction.

7.2 We will not sell or rent any of your personal information to third parties for their marketing purposes and will only share your personal information with third parties as described in this Privacy Policy.

8. Data Access and Retention

8.1 Access and Modification: You have the right to access and modify your personal information at any time. You can do so by logging into your account and reviewing your account settings and profile, or by contacting our Help Center.

8.2 Account Suspension and Data Retention: Your account may be suspended for specific reasons, including violations of the Terms of Service. When your account is suspended, it will be marked as "Suspended" in our database. However, we may retain personal information from your account as required by applicable laws and regulations, or to collect outstanding fees, resolve disputes, troubleshoot technical issues, assist with investigations, prevent fraud, enforce our Terms and Conditions, or take other actions as permitted or required by law.

8.3 EU Data Subject Rights: If you are a data subject within the European Union, you have the following rights:

Right of Access – To request access to your personal information and information about how we use and process it.
Right to Rectification – To request the correction of inaccurate personal information. We may verify the accuracy of the information before making corrections.
Right to Erasure (Right to be Forgotten) – To request the erasure, blocking, or restriction of your personal information in certain circumstances, or to object to specific uses of your personal information.
Right to Data Portability – To request that we transfer your personal information to a third party in certain situations.
Right to Information on Safeguards – To request a copy of, or reference to, the safeguards under which your personal information is transferred outside the EU.
Right to Withdraw Consent – To withdraw your consent to our use of your information at any time when we rely on your consent as the legal basis for processing. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Object –
- To object to the processing of your information when it is based on public interest or our legitimate interests.
- To object to the processing of your information for direct marketing purposes. You may opt out of such communications at any time by contacting us at support@rc-wallet.io.

9. Security Guidelines

9.1 Your Role in Protecting Your Account: You are responsible for maintaining the confidentiality of your account credentials, including your password. Failure to do so may expose you to risks of fraud and unauthorized access. We will not be liable for losses resulting from:

Input errors or misuse of RC Wallet services.
Negligent handling or sharing of your password.
Leaving your device unattended during an active session.
Failure to promptly report any known or suspected unauthorized access to your account.

9.2 We strongly recommend that you observe the following best privacy and security practices at all times:

Inform us immediately if your account information or password becomes invalid or compromised.
Ensure your password is not visible to others when logging in.
Maintain the confidentiality of your password at all times.
Do not share your account credentials with anyone.
Avoid using easily guessable passwords based on personal information (e.g., phone number, birth date).
Memorize your password and do not store it in written or digital form.
Change your password regularly.
Use complex passwords, avoiding repetitive characters or recently used passwords.
Change your password immediately if you suspect it has been compromised.
Use unique passwords for different online accounts.
Disable browser options that store or retain login credentials.

9.3 Take the necessary precautions to protect your personal computer against viruses and other malicious programs. These programs can capture your password keystrokes and other personal information, then send them to another person without your consent.

Recommended security measures include:

Installing an effective personal firewall, anti-virus, anti-spyware, and anti-Trojan-horse software and ensuring that these are updated regularly.
Do not download any software from websites of doubtful origin.
Do not open emails or attachments from unknown sources. If in doubt, delete such emails without opening them.

9.4 Inform us immediately of suspected invasion of your privacy or of unauthorized transactions.

9.5 If you suspect that your privacy has been compromised or that your account(s) has/have been accessed by unauthorized persons, please take the following actions immediately:

Change your password immediately.
Contact Customer Service to report the incident.
Review your transaction records to check for any unauthorized transactions.
Report any unauthorized or unusual transactions to us immediately.

Additionally, you should regularly check your transaction records and report any discrepancies without delay. At a minimum, we recommend reviewing your transaction records at least once at the beginning of each month to ensure accuracy and detect any irregularities.